Data Processing Addendum
Based on the Standard Contractual Clauses adopted by the European Commission for the transfer of personal data to third countries pursuant to Regulation (EU) 2016/679 of the European Parliament and of the Council Module 2 - Controller to Processor
This Data Processing Addendum ("DPA") supplements the Terms of Use for Clinics (the "Terms") available at https://renaltraveller.com/en/terms/clinics, as updated from time to time between the Medical Facility and Company for information technologies THE RENAL TRAVELER DOOEL Skopje. This DPA is an agreement between the Medical Facility and Company for information technologies THE RENAL TRAVELER DOOEL Skopje. (Jointly the "Parties" and individually as the "Party").
SECTION I
Clause 1 - Purpose and scope
The purpose of these standard contractual clauses is to ensure compliance with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation) for the transfer of data to a third country.
The Parties: the natural or legal person(s), public authority/ies, agency/ies or other body/ies (hereinafter 'entity/ies') transferring the personal data, as listed in Annex I.A (hereinafter each 'data exporter'), and the entity/ies in a third country receiving the personal data from the data exporter, directly or indirectly via another entity also Party to these Clauses, as listed in Annex I.A (hereinafter each 'data importer') have agreed to these standard contractual clauses (hereinafter: 'Clauses').
These Clauses apply with respect to the transfer of personal data as specified in Annex I.B.
The Appendix to these Clauses containing the Annexes referred to therein forms an integral part of these Clauses.
Clause 2 - Effect and invariability of the Clauses
These Clauses set out appropriate safeguards, including enforceable data subject rights and effective legal remedies, pursuant to Article 46(1) and Article 46(2)(c) of Regulation (EU) 2016/679 and, with respect to data transfers from controllers to processors and/or processors to processors, standard contractual clauses pursuant to Article 28(7) of Regulation (EU) 2016/679, provided they are not modified, except to select the appropriate Module(s) or to add or update information in the Appendix.
This does not prevent the Parties from including the standard contractual clauses laid down in these Clauses in a wider contract and/or to add other clauses or additional safeguards, provided that they do not contradict, directly or indirectly, these Clauses or prejudice the fundamental rights or freedoms of data subjects.
These Clauses are without prejudice to obligations to which the data exporter is subject by virtue of Regulation (EU) 2016/679.
Clause 3 - Third-party beneficiaries
Data subjects may invoke and enforce these Clauses, as third-party beneficiaries, against the data exporter and/or data importer, with the following exceptions: Clause 1, Clause 2, Clause 3, Clause 6, Clause 7; Clause 8.1(b), 8.9(a), (c), (d) and (e); Clause 9(a), (c), (d) and (e); Clause 12(a), (d) and (f); Clause 13; Clause 15.1(c), (d) and (e); Clause 16(e); Clause 18(a) and (b).
Paragraph (a) is without prejudice to rights of data subjects under Regulation (EU) 2016/679.
Clause 4 - Interpretation
Where these Clauses use terms that are defined in Regulation (EU) 2016/679, those terms shall have the same meaning as in that Regulation.
These Clauses shall be read and interpreted in the light of the provisions of Regulation (EU) 2016/679.
These Clauses shall not be interpreted in a way that conflicts with rights and obligations provided for in Regulation (EU) 2016/679.
Clause 5 - Hierarchy
In the event of a contradiction between these Clauses and the provisions of related agreements between the Parties, existing at the time these Clauses are agreed or entered into thereafter, these Clauses shall prevail.
Clause 6 - Description of the transfer(s)
The details of the transfer(s), and in particular the categories of personal data that are transferred and the purpose(s) for which they are transferred, are specified in Annex I.B.
Clause 7 – Docking clause
Not applicable
SECTION II – OBLIGATIONS OF THE PARTIES
Clause 8 - Data protection safeguards
The data exporter warrants that it has used reasonable efforts to determine that the data importer is able, through the implementation of appropriate technical and organisational measures, to satisfy its obligations under these Clauses.
8.1 Instructions
The data importer shall process the personal data only on documented instructions from the data exporter. The data exporter may give such instructions throughout the duration of the contract.
The data importer shall immediately inform the data exporter if it is unable to follow those instructions.
8.2 Purpose limitation
The data importer shall process the personal data only for the specific purpose(s) of the transfer, as set out in Annex I.B, unless on further instructions from the data exporter.
8.3 Transparency
On request, the data exporter shall make a copy of these Clauses, including the Appendix as completed by the Parties, available to the data subject free of charge. To the extent necessary to protect business secrets or other confidential information, including the measures described in Annex II and personal data, the data exporter may redact part of the text of the Appendix to these Clauses prior to sharing a copy, but shall provide a meaningful summary where the data subject would otherwise not be able to understand the its content or exercise his/her rights.
On request, the Parties shall provide the data subject with the reasons for the redactions, to the extent possible without revealing the redacted information. This Clause is without prejudice to the obligations of the data exporter under Articles 13 and 14 of Regulation (EU) 2016/679.
8.4 Accuracy
If the data importer becomes aware that the personal data it has received is inaccurate, or has become outdated, it shall inform the data exporter without undue delay. In this case, the data importer shall cooperate with the data exporter to erase or rectify the data.
8.5 Duration of processing and erasure or return of data
Processing by the data importer shall only take place for the duration specified in Annex I.B. After the end of the provision of the processing services, the data importer shall, at the choice of the data exporter, delete all personal data processed on behalf of the data exporter and certify to the data exporter that it has done so, or return to the data exporter all personal data processed on its behalf and delete existing copies. Until the data is deleted or returned, the data importer shall continue to ensure compliance with these Clauses. In case of local laws applicable to the data importer that prohibit return or deletion of the personal data, the data importer warrants that it will continue to ensure compliance with these Clauses and will only process it to the extent and for as long as required under that local law.
8.6 Security of processing
The data importer and, during transmission, also the data exporter shall implement appropriate technical and organisational measures to ensure the security of the data, including protection against a breach of security leading to accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to that data (hereinafter 'personal data breach').
In assessing the appropriate level of security, the Parties shall take due account of the state of the art, the costs of implementation, the nature, scope, context and purpose(s) of processing and the risks involved in the processing for the data subjects.
The Parties shall in particular consider having recourse to encryption or pseudonymisation, including during transmission, where the purpose of processing can be fulfilled in that manner.
In complying with its obligations under this paragraph, the data importer shall at least implement the technical and organisational measures specified in Annex II. The data importer shall carry out regular checks to ensure that these measures continue to provide an appropriate level of security.
The data importer shall grant access to the personal data to members of its personnel only to the extent strictly necessary for the implementation, management and monitoring of the contract. It shall ensure that persons authorised to process the personal data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality.
In the event of a personal data breach concerning personal data processed by the data importer under these Clauses, the data importer shall take appropriate measures to address the breach, including measures to mitigate its adverse effects. The data importer shall also notify the data exporter without undue delay after having become aware of the breach. Such notification shall contain the details of a contact point where more information can be obtained, a description of the nature of the breach (including, where possible, categories and approximate number of data subjects and personal data records concerned), its likely consequences and the measures taken or proposed to address the breach including, where appropriate, measures to mitigate its possible adverse effects.
8.7 Sensitive data
Where the transfer involves personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, or biometric data for the purpose of uniquely identifying a natural person, data concerning health or a person's sex life or sexual orientation, or data relating to criminal convictions and offences (hereinafter 'sensitive data'), the data importer shall apply the specific restrictions and/or additional safeguards described in Annex I.B.
8.8 Onward transfers
The data importer shall only disclose the personal data to a third party on documented instructions from the data exporter. In addition, the data may only be disclosed to a third party located outside the European Union (in the same country as the data importer or in another third country, hereinafter 'onward transfer') if the third party is or agrees to be bound by these Clauses, under the appropriate Module, or if: the onward transfer is to a country benefiting from an adequacy decision pursuant to Article 45 of Regulation (EU) 2016/679 that covers the onward transfer; the third party otherwise ensures appropriate safeguards pursuant to Articles 46 or 47 Regulation of (EU) 2016/679 with respect to the processing in question; the onward transfer is necessary for the establishment, exercise or defence of legal claims in the context of specific administrative, regulatory or judicial proceedings; or the onward transfer is necessary in order to protect the vital interests of the data subject or of another natural person.
Any onward transfer is subject to compliance by the data importer with all the other safeguards under these Clauses, in particular purpose limitation.
8.9 Documentation and compliance
The data importer shall promptly and adequately deal with enquiries from the data exporter that relate to the processing under these Clauses.
The Parties shall be able to demonstrate compliance with these Clauses. In particular, the data importer shall keep appropriate documentation on the processing activities carried out on behalf of the data exporter.
The data importer shall make available to the data exporter all information necessary to demonstrate compliance with the obligations set out in these Clauses and at the data exporter's request, allow for and contribute to audits of the processing activities covered by these Clauses, at reasonable intervals or if there are indications of non-compliance.
The Parties shall make the information referred to in paragraphs (b) and (c), including the results of any audits, available to the competent supervisory authority on request.
Clause 9 - Use of sub-processors
OPTION 2: GENERAL WRITTEN AUTHORISATION
The data importer has the data exporter's general authorisation for the engagement of sub-processor(s) from an agreed list. The data importer shall specifically inform the data exporter in writing of any intended changes to that list through the addition or replacement of sub-processors at least 30 days in advance, thereby giving the data exporter sufficient time to be able to object to such changes prior to the engagement of the sub-processor(s).
Where the data importer engages a sub-processor to carry out specific processing activities (on behalf of the data exporter), it shall do so by way of a written contract that provides for, in substance, the same data protection obligations as those binding the data importer under these Clauses, including in terms of third-party beneficiary rights for data subjects.
The data importer shall ensure that the sub-processor complies with the obligations to which the data importer is subject pursuant to these Clauses.
The data importer shall remain fully responsible to the data exporter for the performance of the sub-processor's obligations under its contract with the data importer.
The data importer shall agree a third-party beneficiary clause with the sub-processor whereby – in the event the data importer has factually disappeared, ceased to exist in law or has become insolvent – the data exporter shall have the right to terminate the subprocessor contract and to instruct the sub-processor to erase or return the personal data.
Clause 10 - Data subject rights
The data importer shall promptly notify the data exporter of any request it has received from a data subject. It shall not respond to that request itself unless it has been authorised to do so by the data exporter.
The data importer shall assist the data exporter in fulfilling its obligations to respond to data subjects' requests for the exercise of their rights under Regulation (EU) 2016/679.
In fulfilling its obligations under paragraphs (a) and (b), the data importer shall comply with the instructions from the data exporter.
Clause 11 - Redress
The data importer shall inform data subjects in a transparent and easily accessible format, through individual notice or on its website, of a contact point authorised to handle complaints.
In case of a dispute between a data subject and one of the Parties as regards compliance with these Clauses, that Party shall use its best efforts to resolve the issue amicably in a timely fashion.
Where the data subject invokes a third-party beneficiary right pursuant to Clause 3, the data importer shall accept the decision of the data subject to: lodge a complaint with the supervisory authority in the Member State of his/her habitual residence or place of work, or the competent supervisory authority pursuant to Clause 13; refer the dispute to the competent courts within the meaning of Clause 18.
The Parties accept that the data subject may be represented by a not-for-profit body, organisation or association under the conditions set out in Article 80(1) of Regulation (EU) 2016/679.
The data importer shall abide by a decision that is binding under the applicable EU or Member State law.
The data importer agrees that the choice made by the data subject will not prejudice his/her substantive and procedural rights to seek remedies in accordance with applicable laws.
Clause 12 - Liability
Each Party shall be liable to the other Party/ies for any damages it causes the other Party/ies by any breach of these Clauses.
The data importer shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data importer or its sub-processor causes the data subject by breaching the third-party beneficiary rights under these Clauses.
Notwithstanding paragraph (b), the data exporter shall be liable to the data subject, and the data subject shall be entitled to receive compensation, for any material or non-material damages the data exporter or the data importer (or its sub-processor) causes the data subject by breaching the third-party beneficiary rights under these Clauses.
The Parties agree that if the data exporter is held liable under paragraph (c) for damages caused by the data importer (or its subprocessor), it shall be entitled to claim back from the data importer that part of the compensation corresponding to the data importer's responsibility for the damage.
Where more than one Party is responsible for any damage caused to the data subject as a result of a breach of these Clauses, all responsible Parties shall be jointly and severally liable and the data subject is entitled to bring an action in court against any of these Parties.
The Parties agree that if one Party is held liable under paragraph (e), it shall be entitled to claim back from the other Party/ies that part of the compensation corresponding to its/their responsibility for the damage.
The data importer may not invoke the conduct of a sub-processor to avoid its own liability.
Clause 13 - Supervision
The supervisory authority with responsibility for ensuring compliance by the data exporter with Regulation (EU) 2016/679 as regards the data transfer, as indicated in Annex I.C, shall act as competent supervisory authority.
The data importer agrees to submit itself to the jurisdiction of and cooperate with the competent supervisory authority in any procedures aimed at ensuring compliance with these Clauses. In particular, the data importer agrees to respond to enquiries, submit to audits and comply with the measures adopted by the supervisory authority, including remedial and compensatory measures.
SECTION III – LOCAL LAWS AND OBLIGATIONS IN CASE OF ACCESS BY PUBLIC AUTHORITIES
Clause 14 - Local laws and practices affecting compliance with the Clauses
The Parties warrant that they have no reason to believe that the laws and practices in the third country of destination applicable to the processing of the personal data by the data importer, including any requirements to disclose personal data or measures authorising access by public authorities, prevent the data importer from fulfilling its obligations under these Clauses.
The Parties declare that in providing the warranty in paragraph (a), they have taken due account in particular of the following elements: the specific circumstances of the transfer, including the length of the processing chain, the number of actors involved and the transmission channels used; intended onward transfers; the type of recipient; the purpose of processing; the categories and format of the transferred personal data; the economic sector in which the transfer occurs; the storage location of the data transferred; the laws and practices of the third country of destination.
The data importer warrants that, in carrying out the assessment under paragraph (b), it has made its best efforts to provide the data exporter with relevant information and agrees that it will continue to cooperate with the data exporter in ensuring compliance with these Clauses.
The Parties agree to document the assessment under paragraph (b) and make it available to the competent supervisory authority on request.
The data importer agrees to notify the data exporter promptly if, after having agreed to these Clauses and for the duration of the contract, it has reason to believe that it is or has become subject to laws or practices not in line with the requirements under paragraph (a).
Following a notification pursuant to paragraph (e), or if the data exporter otherwise has reason to believe that the data importer can no longer fulfil its obligations under these Clauses, the data exporter shall promptly identify appropriate measures to be adopted by the data exporter and/or data importer to address the situation.
Clause 15 - Obligations of the data importer in case of access by public authorities
15.1 Notification
The data importer agrees to notify the data exporter and, where possible, the data subject promptly (if necessary with the help of the data exporter) if it receives a legally binding request from a public authority, including judicial authorities, under the laws of the country of destination for the disclosure of personal data transferred pursuant to these Clauses.
If the data importer is prohibited from notifying the data exporter and/or the data subject under the laws of the country of destination, the data importer agrees to use its best efforts to obtain a waiver of the prohibition, with a view to communicating as much information as possible, as soon as possible.
The data importer agrees to document its best efforts in order to be able to demonstrate them on request of the data exporter.
Where permissible under the laws of the country of destination, the data importer agrees to provide the data exporter, at regular intervals for the duration of the contract, with as much relevant information as possible on the requests received.
The data importer agrees to preserve the information pursuant to paragraphs (a) to (c) for the duration of the contract and make it available to the competent supervisory authority on request.
15.2 Review of legality and data minimisation
The data importer agrees to review the legality of the request for disclosure, in particular whether it remains within the powers granted to the requesting public authority, and to challenge the request if, after careful assessment, it concludes that there are reasonable grounds to consider that the request is unlawful under the laws of the country of destination.
The data importer shall, under the same conditions, pursue possibilities of appeal. When challenging a request, the data importer shall seek interim measures with a view to suspending the effects of the request until the competent judicial authority has decided on its merits.
The data importer agrees to provide the minimum amount of information permissible when responding to a request for disclosure, based on a reasonable interpretation of the request.
SECTION IV – FINAL PROVISIONS
Clause 16 - Non-compliance with the Clauses and termination
The data importer shall promptly inform the data exporter if it is unable to comply with these Clauses, for whatever reason.
In the event that the data importer is in breach of these Clauses or unable to comply with these Clauses, the data exporter shall suspend the transfer of personal data to the data importer until compliance is again ensured or the contract is terminated.
The data exporter shall be entitled to terminate the contract, insofar as it concerns the processing of personal data under these Clauses, where: the data exporter has suspended the transfer of personal data to the data importer pursuant to paragraph (b) and compliance with these Clauses is not restored within a reasonable time and in any event within one month of suspension; the data importer is in substantial or persistent breach of these Clauses; or the data importer fails to comply with a binding decision of a competent court or supervisory authority regarding its obligations under these Clauses.
Personal data that has been transferred prior to the termination of the contract pursuant to paragraph (c) shall at the choice of the data exporter immediately be returned to the data exporter or deleted in its entirety.
Either Party may revoke its agreement to be bound by these Clauses where (i) the European Commission adopts a decision pursuant to Article 45(3) of Regulation (EU) 2016/679 that covers the transfer of personal data to which these Clauses apply; or (ii) Regulation (EU) 2016/679 becomes part of the legal framework of the country to which the personal data is transferred.
Clause 17 - Governing law
These Clauses shall be governed by the law of the EU Member State in which the data exporter (the Medical Facility) is established.
Where such law does not allow for third-party beneficiary rights, they shall be governed by the law of another EU Member State that does allow for third-party beneficiary rights. The Parties agree that this shall be the law of Germany.
Clause 18 - Choice of forum and jurisdiction
Any dispute arising from these Clauses shall be resolved by the courts of an EU Member State. The Parties agree that those shall be the courts of the Data Controller.
A data subject may also bring legal proceedings against the data exporter and/or data importer before the courts of the Member State in which he/she has his/her habitual residence.
The Parties agree to submit themselves to the jurisdiction of such courts.
ANNEX I
A. LIST OF PARTIES
Exporter (Controller):
the Medical Facility, as detailed in the Terms of Use for Clinics.
Activities relevant to the data transferred under these Clauses: Listed in section I.B.
Accession Date: by accepting the terms of use for Clinics, this Agreement is binding.
Importer
Name Company for information technologies THE RENAL TRAVELER DOOEL Skopje
Address Pirinska Str., no. 25/1-1, 1000 Skopje, Republic of North Macedonia
Contact person's name, position and contact details Sven-Axel Krentorz Managing Director info@renaltraveller.com
DPO Name and contact details Chino S.r.l., represented by Dr. Jovan Stevovic renal-traveller-dpo@chino.io Ms. Carolin Lambracht
Activities relevant to the data transferred under these Clauses Listed in section I.B
Role Processor
Date and signature August 26th, 2025
B. DESCRIPTION OF TRANSFER
I.B.1 The purpose of the Importer's processing of personal data on behalf of the Exporter is:
The purpose of the processing is the provision and maintenance of the services as described in the Terms of Use for Clinics. Processing activities are summarised in the table below:
Document management for the clinics: Managing the documentation Users upload to the platform on behalf of the Medical Facility.
I.B.2 The Importer's processing of personal data on behalf of the Exporter shall mainly pertain to (the nature of the processing):
The Importer processes personal data only to the extent necessary to provide its services as described in Annex I.B.1, in accordance with the instructions given by the Exporter and by taking appropriate technical and organisational measures. Personal data includes personal data of a special category in accordance with Art. 9 GDPR and as specified in I.B.3 and I.B.4
I.B.3.- I.B.4. The processing includes the following types of personal data about the following categories of data subjects:
| Data subjects | Categories of personal data | Examples of data processed |
|---|---|---|
| Patients | Identifiers - Personal Information | First name, Last Name, E-mail address, Phone number |
| Health data | Medical documentation | |
| Common data - Personal preferences and lifestyle | Spoken language | |
| Medical Facility employee | Identifiers - Personal Information | First name; Last name; E-mail address |
I.B.5. The Importer's processing of personal data on behalf of the Exporter may be performed when the Clauses commence. Processing has the following duration and frequency:
The duration of the processing will be the same duration of the relevant service agreement. The frequency of the process and the transfer will be on a continuous basis for the same duration of the relevant service agreement.
I.B.6. Other provisions regarding the processing of personal data
The Importer may collect User's personal data for the purpose of improving and further developing its service by acting, in this case, as an Autonomous Data Controller. Therefore, it will be the responsibility of the Importer to provide data subjects with all necessary information regarding its purposes and methods of processing personal data through autonomous and specific information as well as to identify an appropriate legal basis under Article 6 GDPR.
C. COMPETENT SUPERVISORY AUTHORITY
The competent supervisory authority is the one the Exporter is subject to in accordance with the GDPR.
ANNEX II - TECHNICAL AND ORGANISATIONAL MEASURES INCLUDING TECHNICAL AND ORGANISATIONAL MEASURES TO ENSURE THE SECURITY OF THE DATA
The Company has implemented comprehensive technical and organisational measures to ensure the security of personal data processing:
| Topic | Implemented security measure |
|---|---|
| Documentation | The Company has an inventory of privacy notices, updated Record of Processing Activities (Art. 30 GDPR), concise and intelligible communication with data subjects, and maintains a dedicated register for Data Subjects' requests. |
| Privacy Roles and Responsibilities | Appointed privacy officer, segregation of roles and duties, clearly defined responsibilities, formal DPO appointment, and formally appointed System Administrator(s). |
| Disaster planning | Defined and tested RTOs and RPOs, comprehensive Backup Policy implementation. |
| Asset management | Complete IT asset inventory, periodic updates, defined asset owners, and classification labelling for information processing. |
| Internal security measures | Prevention of personal device use, automatic workstation locking, privacy protection measures, firewall and anti-malware protection, controlled portable device usage, and specific procedures for role changes/termination. |
| Information security awareness, education and training | Background screening for new employees, periodic audit programs, Data Breach management procedures, and comprehensive Data Breach Register. |
| Physical and Environmental security | Physical and environmental security measures for processing facilities, authorised personnel lists for physical premises access. |
| Infrastructure access control | Limited superuser/admin accounts, periodic privilege reviews, specific individual assignments, regular account audits, and role escalation prevention. |
| Authentication management | Authentication for all non-public data, secure authentication libraries/frameworks, secure storage of authentication data, comprehensive login flow testing. |
| Session Management | The session token is signed using a secure algorithm. When a user logs out, all existing sessions are terminated by the endpoint. User sessions automatically terminate after a defined time span. Web Portal Authentication (Clinicians) The token is signed using a secure algorithm (JWT with HS256 encryption). User sessions automatically terminate after a defined time span (12 hours). |
| Application access rights and login | Patients Mobile App Authentication Each user has a unique login identifier. Web Portal Authentication (Clinicians) Each user has a unique login identifier. The Company has a formal procedure for provisioning and deprovisioning a user. |
| Password management | Administrative authentication (Admin roles) The application enforces the use of a password to access it. Patients Mobile App Authentication The password change process requires the use of the old password. The Company ensures that passwords are never transmitted or stored in clear text. The Company logs the changing or resetting of passwords in the system. Web Portal Authentication (Clinicians) The application enforces the use of a password to access it. The password change process requires the use of the old password. The Company ensures that passwords are never transmitted or stored in clear text. |
| Login failures and alerts | Administrative authentication (Admin roles) The Company guarantees that all errors or malfunctions of the access control system result in a refusal of access. Patients Mobile App Authentication The Company guarantees that all errors or malfunctions of the access control system result in a refusal of access. Web Portal Authentication (Clinicians) The user receives an email alert when their credentials are changed/updated. The Company guarantees that all errors or malfunctions of the access control system result in a refusal of access. |
| Hashing | AWS RDS Database The Company stores passwords in a protected format, applying hashing and enforcing additional security measures to prevent the identifiability of users (bcrypt salt). |
| Standard of security declared | Sub-processor: Amazon Web Services EMEA SARL The Company verifies that the chosen cloud providers implement protection against malware, DDoS, and other forms of unwanted traffic. The Company verifies that the chosen cloud providers did provide written guarantees against unauthorised access to the data centre. The Company verifies that the 3rd party providers offer specific guarantees relating to data transfers outside the EU. |
| Level of service | Sub-processor: Amazon Web Services EMEA SARL The Company ensures that its 3rd party providers won't impose service limits that will adversely affect the application. The Company checks the limits on data storage and ensures that they are adequate for the current and future needs of the application. |
ANNEX III - LIST OF SUB-PROCESSORS
The controller has authorised the use of the following sub-processors:
| Sub-processor | Places of processing | Activities | Data Processed |
|---|---|---|---|
| Amazon Web Services EMEA SARL | EEA (European Economic Area), North Macedonia | Account creation and management; Web platform hosting | Patients | Identifiers - Personal Information, Patients | Health information, Patients | Common data - Other Personal, Patients | Common data - Personal preferences and lifestyle |
| THE RENAL TRAVELLER SUARL | EEA (European Economic Area), North Macedonia, Tunisia | Document management for the clinics, Answer user queries on website (i.e. follow ups on destinations) | Patients | Identifiers - Personal Information, Patients | Health information, Patients | Common data - Other Personal, Patients | Common data - Personal preferences and lifestyle |
| HubSpot Ireland Limited | EEA (European Economic Area), North Macedonia | Chat support | Patients | Identifiers - Personal Information, Patients | Health information, Medical Facility employee | Identifiers - Personal Information |
Last updated 2025-10-24
DPAC - DATA PROCESSING ADDENDUM FOR CLINICS